Lost or Stolen Packages

Grey Suede is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm

If your tracking status says "delivered" and the package is not there, wait a day or so to see if the delivery status was updated by USPS a day early (sometimes this happens)

If you live in an apartment building or condo please contact your residence if you cannot locate your package. USPS typically does not leave packages on the door steps of these buildings and if it can not fit in your mail box they will leave it with the receptionist.